Politique de remboursement
Return & Refund Policy – Mohonjo
At Mohonjo, we strive to ensure you love every purchase. If something isn’t right, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- All original tags and packaging must be intact
- A receipt or proof of purchase is required
To initiate a return, please contact us at:
📧 support@mohonjo.com
📞 +44 7762 994259
Once your request is approved, you will receive detailed instructions on how to return your item to a return address.
⚠️ Please note: Returns sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to:
- Return the original item
- Place a new order once your return is approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Conditions:
- Item must be unused, unworn, and in original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note that banks or card providers may take additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at support@mohonjo.com.
Need Help?
If you have any questions regarding returns or refunds, feel free to contact us:
📧 support@mohonjo.com
📞 +44 7762 994259