Politique d’expédition

Shipping Policy – Mohonjo

At Mohonjo, we are committed to delivering your orders with care, efficiency, and transparency.

Order Processing

All orders are processed within 2–12 business days.

As we focus on quality and attention to detail, processing times may vary due to:

  • High order volumes
  • Product preparation requirements
  • Operational demand

We appreciate your patience while we carefully prepare your order.

Shipping Timeframes

Once your order has been dispatched, estimated delivery times are as follows:

  • United Kingdom & Europe: 5–10 business days
  • United States & Canada: 5–12 business days
  • International Orders: 7–15 business days

Please note: Delivery times are estimates and may vary depending on your location and courier services.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

This allows you to:

  • Track your shipment in real-time
  • Monitor delivery progress
  • Estimate arrival date

Shipping Delays

While we aim to deliver within the stated timeframes, delays may occasionally occur due to:

  • Courier service disruptions
  • Customs clearance procedures
  • Weather or unforeseen logistical issues

Mohonjo is not responsible for delays caused by third-party carriers, but we will always assist you in resolving any issues.

Incorrect Address Disclaimer

Please ensure that your shipping details are correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Lost packages due to incorrect information

Lost or Stolen Packages

Once your order has been shipped and marked as delivered, Mohonjo is not liable for lost or stolen packages. If you experience issues, please contact the courier directly or reach out to us for assistance.

Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs fees, import duties, or taxes
  • These charges are determined by your local customs authority

Contact Us

If you have any questions regarding your order or shipping, feel free to contact us:

📧 support@mohonjo.com
📞 +44 7762 994259

Thank You for Choosing Mohonjo

We truly appreciate your trust in us. Our goal is to provide you with high-quality products and a smooth, reliable shopping experience every time.